Security policy

1. Our Commitment to Security

Rogue Wear is committed to ensuring the safety and security of your personal and custom order information. This policy outlines the measures we have implemented to protect the data you share with us during website use and the quote/ordering process.

2. Platform Security (Shopify)

Our website is hosted on the Shopify platform, which provides a robust and secure foundation for our online presence.

  • SSL Encryption: The entire Rogue Wear website utilizes SSL (Secure Socket Layer) technology, ensuring that all data transmitted between your browser and our server is encrypted and secure.
  • Physical and Network Security: Shopify is a PCI-compliant certified platform, managing the underlying network, operating systems, and physical security of their infrastructure. We rely on Shopify to maintain industry-standard security across the platform.

3. Data Protection and Access Control

We take steps to secure the specific contact and order data collected outside of the direct Shopify sales channel.

3.1. Data Storage and Access

  • We use secure, password-protected systems to store any customer or quote data (names, addresses, order specifications).
  • Access to this information is strictly limited to Rogue Wear personnel who require it to fulfill your quote, process your custom order, or handle customer service inquiries.

3.2. Order Artwork Security

  • Customer-supplied artwork and designs are stored securely and are only used for the purpose of fulfilling your specific order or generating future re-quotes. They are never shared publicly or used for other customers without explicit written permission.

4. Payment Security

Given that Rogue Wear operates on a quote-based, custom payment model, our practices minimize financial risk:

  • No Online Processing: We do not process credit cards or store financial numbers on our website.
  • Bank Transfer: Since all payments are handled via Bank Transfer, sensitive banking details (account numbers, routing information) are exchanged directly between your bank and ours. Rogue Wear does not record or retain any of your personal banking credentials. We only record confirmation that payment was received.

5. Third-Party Services and Links

We may share limited data with essential third parties (as detailed in our Privacy Policy) to complete your order, and we ensure these partners maintain adequate security standards.

  • Shipping Carriers: We only provide your name and address for shipping purposes.
  • External Links: Our site may contain links to external websites. We are not responsible for the privacy or security practices of these external sites.

6. Reporting Security Concerns

If you discover a security vulnerability or have a concern regarding the security of your data on the Rogue Wear website, please contact us immediately. We commit to investigating all reports promptly.

7. Contact Information

For any questions or concerns regarding this Security Policy, please contact us:

Rogue Wear

  • Email: sales@roguewear.com
  • Phone: (207) 786-2931
  • Address: 9 Westminster st. Lewiston, Maine 04240