All orders begin by requesting a custom quote. Please use our contact form or email us directly at sales@roguewear.com with details about your project, including the garment type, quantity, and your design/artwork. Once we receive your request, we will generate a formal quote.

No. This Shopify website serves as a catalogue and informational site. We do not process direct sales or take payment here. All custom orders are handled through a personalized quote and confirmation process outside of the online checkout.

All quotes are valid for 14 days from the date of issue. This ensures we can guarantee material and production costs for that period.

We require and only accept Full Payment via Bank Transfer to confirm a custom order and begin production. Payment details will be provided along with your final quote.

After you accept the quote, we create a digital design proof (mock-up) showing the final placement, size, and colors of your artwork. Production begins only after you have provided final written approval of this proof and we have received Full Payment.

You, the customer, are responsible for ensuring you have the legal right (including copyrights and trademarks) to use any design, logo, or artwork you submit for printing or embroidery.

Rogue Wear is not responsible for errors (such as misspellings, wrong colors, or placement issues) that were present on the design proof you approved. Please review all proofs carefully before confirming your order.

If you cancel before production has started, you may be charged for any administrative or design costs already incurred. If you cancel after production has begun, you are responsible for the full quoted amount.

If you purchase a non-custom item (like a stock accessory or bag), you may return it within 30 days of delivery for a refund or exchange, provided the item is unused, in original condition, and has all tags attached.

Custom or personalized items are final sale and cannot be returned or refunded, except in the case of a verified manufacturing defect. You must report defects within 7 days of delivery.

Our Maine-made bags come with a robust 5-year warranty covering defects in materials and workmanship under normal use and care.

To file a claim, please email contact@roguewear.com with photos and a brief description of the issue. We will evaluate the claim and provide you with the next steps for repair or replacement.

The customer is responsible for return shipping costs for standard returns. Rogue Wear will cover the cost of return shipping only if the item is defective or the wrong product was sent to you.